The last two letters of LOVE have less to do with specific strategies and more with the background music of communication: understanding where your child is coming from, or what it’s like to walk the world in her shoes (empathy); and acknowledging her experience—her thoughts, feelings, motivations, and perspective—as valid (validation). As we discussed with the use of reflections, you can validate and empathize without endorsing your child’s behavior.


Validating is the simple act of acknowledging another person’s experience without needing to qualify it in any way. Adolescents and young adults, especially, need validation as they naturally struggle to define who they are, what they can and cannot do, “who’s the boss of them,” and how they will manage themselves and their life. Young people with substance problems and related issues can end up with a pervasive sense of feeling invalidated by their parents and others. Assuring a young person that you do not view her as stupid or crazy or delinquent takes a major tinderbox out of the conversation.


Also not a strategy, but a powerful function of communication, empathy is truly feeling “where the other person is coming from”—how she understands her situation, her point of view—and conveying this in some way to your child, often in only a few words (“wow, that seems really scary”; “that would have made me really mad too”). It is a powerful tool in reducing shame and helping your child open up to different ways of thinking about things.

Both empathizing and validating are conveyed through your attitude and approach (respectful, kind, open, and so on) as much as with specific words.

Together, these four aspects of communicating with L-O-V-E will facilitate hearing, being heard, and communicating in a more caring, respectful way with your child as well as in your life. We again suggest practicing as the key to getting better at these skills, and in particular practicing in “easier,” less stressful situations, rather than starting with the most important and tension-filled topic you need to discuss with your child.

Next Page: The 7 Elements of Positive Communication